By Kelly Eger
Is your organization creating positive employee experiences?
Last year, I met with a healthcare provider to discuss with them their engagement and recognition strategy. They had conducted an employee survey and scored low in both areas. When I asked them how they created positive employee experiences, there was little feedback.
This idea that there is a need to create employee experiences just like we create customer experiences seemed not impossible. Why?
Recently, IBM Smarter Workforce Institute and Globoforce published “The Employee Experience Index“. They surveyed more than 23,000 employees in 45 countries to compile data. One question they asked was “What is the ideal employee experience at work”? Their results showed employees who experienced positive events are more likely to perform at higher levels and contribute beyond expectations and in turn are less likely to quit. According to the Bureau of Labor Statistics, the average employee tenure for 2016 is 4.2 years. This is down from 4.4 years in 2014. A CAP study, found it cost 20% of an employee’s yearly salary to replace them and the average corporate turnover posted by CompData is 16.7% for 2015. With these numbers, organizations cannot afford to overlook their engagement and recognition strategies.
We know it takes more than fun activities, pot lucks and swag to move the needle but if happy employees equals happy customers then what conversations or changes are you making for 2017?
How is your organization doing when it comes to employee recognition?
Terryberry’s 360 Recognition Platform makes it easy to manage all aspects of your recognition program initiatives from one online hub. Modules work together to help you build a culture of recognition in your organization. Plug and Play one recognition module or more anytime to fit your needs as your business changes.
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Kelly Eger, MBA
Terryberry’s Business Development Manager and “Fungineer” for Wisconsin/Eastern Iowa