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Recognizing Customer Service Excellence

August 28, 2013

It’s WOW Wednesday! HR leaders, execs, and managers: How do you WOW the people who go above and beyond for you in your business? Or, how have you been WOWed?
Today’s WOW Wednesday comes from Kelly.
She says: “Whenever a customer calls or emails the office with a compliment for a job that was done, we give the employees involved a letter of recognition that tells them the job and who the customer contact was that nominated them for the recognition. I send the letter and a certificate or recognition is signed by the VP of Operations that indicates the job name on the certificate. These are then put in a large envelope that is presented to the recipient by either the VP of Operations, Operations Manager, or me (HR Director) if someone from Operations is not able to do it.”

Share your own “WOW Wednesday” tip or story. Leave a comment here or post on Terryberry’s Facebook Page or Twitter using hashtag #WOWWED. Make it a WOW day!

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