by Chad Zamler
I was recently given the task of analyzing the data from a company’s employee recognition satisfaction survey. Being new the field of employee reward and recognition, I was not sure what to expect. After analyzing the responses and reading the comments, there was one thing that certainly stood out to me. These surveys showed me how essential the award presentation is to the success of a recognition program.
The presentation can make-or-break the entire recognition program. The results of the surveys proved to me that no matter how much employees like their reward, most will not be completely satisfied with the program unless there is some type of personal/meaningful presentation. Some of the employees who were satisfied with their reward, but not satisfied with the overall program commented that they would be more satisfied if “my GM would have known and acknowledged”, if there was “actual acknowledgement of my time, dedication, and energy towards the company’s success”, and if the reward was “handed to me by my manager with a handshake and thank you, not just sent in the mail”.
As you can see from some of the employee comments, most employees do not require an extravagant presentation (even though many would like this). They simply want to be recognized by someone that they know and respect. Something as simple as a 30 second acknowledgement with a handshake, “thank you” and “congratulations” by a manager when presenting an award can greatly increase the overall employee satisfaction of a recognition program and employee satisfaction with their job and employer.