5 Best Employee Engagement Software for Logistics

The U.S. logistics industry faces a labor crunch. Turnover remains stubbornly high, the workforce is aging, and attracting younger talent isn’t getting any easier. Add in a growing technical skills gap that makes it harder to fill specialized roles, and it becomes clear that the industry has some big challenges to overcome.

That’s where the employee engagement software for logistics comes in. The right tools can help you uncover what’s really impacting engagement and retention in your workforce—positively and negatively—and take action with tailored programs designed for busy, frontline teams.

 

Here are the five main types of systems to consider:

✅  Employee listening tools: For monitoring your workforce’s sentiments, tracking employee engagement, and measuring its impact on turnover.

✅  Employee recognition and rewards software: For motivating people towards performance goals, promoting core values and safety protocols, and recognizing loyalty.

✅  Employee wellness software: To help frontline employees get through their busy, physically demanding shifts with tailored wellness plans and challenges that build healthy habits.

✅  Professional development and performance management systems: Unclear career paths and limited training are among the top reasons why logistics workers leave. Use these systems to create tailored career paths, support employees in their current roles, and prepare them for promotions.

✅  Workforce management and communications tools: For planning shifts, centralizing knowledge sharing, automating alerts, tracking KPIs, and managing incidents. They help you plan fair and predictable schedules (reducing workload imbalances and giving people more autonomy), tie performance to clear KPIs, and improve two-way communication.

We’re featuring different types of employee engagement software to help you build the right stack for guiding your strategic objectives, including:

1. Terryberry: Our all-in-one employee engagement suite that brings employee listening, recognition, rewards, and wellness tools together in a single, integrated platform.
2. WorkStep: An employee listening and communications solution with tools for leadership development and promoting safety.
3. Connecteam: An app-based frontline workforce management system with tools for communications, scheduling, time tracking, engagement, and task management.
4. J.J. Keller: A legacy U.S. provider of products, services, and technology for transportation, workplace safety, HR, and environmental compliance.
5. iTacit: A mobile-first employee learning management system (LMS) and communications app designed for frontline teams.

Request a Terryberry demo to see why we’ve been a leader in employee engagement for over 100 years.

1. Terryberry

End-to-End Employee Engagement Software for Logistics

Standalone systems can help with individual engagement challenges, but they leave you with blind spots. When your data is scattered across different tools, it’s nearly impossible to see how programs connect or measure their true impact. For instance, your listening tool might reveal why a certain group is at risk of churn, but your recognition system’s analytics won’t show if recognition has improved retention for that group over time.

We developed Terryberry’s engagement platform to bridge these gaps and provide logistics companies with everything they need to manage engagement in a single, integrated platform. Our system supports your engagement strategy from end to end by helping you:

• Track employee engagement and sentiments—and predict turnover. Our science-backed engagement surveys measure and quantify the factors impacting engagement and retention across different groups. Find out which groups are churn risks—and why.
• Take action with programs tailored to your strategic objectives. Launch programs that recognize and reward people for what matters most—loyalty, top performance, upholding core values, key milestones, healthy habits, and more. Terryberry also lets you personalize programs for specific groups—honor truck drivers who reach a million safe miles on the road or celebrate a warehouse facility’s injury-free year.
• Engage your whole workforce. Busy workers can easily participate in your programs and redeem rewards thanks to Terryberry’s mobile app, password-less logins, code-based redemptions, and various offline participation options.
• Add rewards and manage budgets across all your programs. With Terryberry’s built‑in rewards system, you can motivate everyone to participate with incentives they’ll actually want. Set up points budgets, give employees the freedom to choose their own rewards, and track orders in one place.
• Support frontline managers. With built‑in dashboards, automation, and budget controls, Terryberry equips managers to lead with confidence and empower their teams. Our system brings everything together in one place:
  • Automated alerts, reminders, and approval workflows that keep things moving.
  • Quick and simple ways to recognize employees.
  • Real‑time visibility into budgets and spending, and clear insights into team engagement and eNPS scores.
• Measure the true impact of your programs with Terryberry. Want to know if recognition is boosting retention, or if a wellness initiative like a hydration challenge is really improving employee well‑being? Go beyond tracking clicks and logins and track the impact of each program and initiative on engagement and retention.

In the following sections, we’ll show you how to launch tailored recognition and milestone programs, measure engagement and retention, and support employee well-being with Terryberry’s integrated platform.

Launch Employee Recognition, Rewards, and Milestone Programs

Terryberry’s employee recognition software furthers your strategic objectives by engaging employees where they work and driving cultural change. With our highly configurable platform, you can:

• Tie recognition to goals and outcomes: recognize individuals for demonstrating core values, fuel-friendly driving, and hours-of-service (HOS) adherence, or celebrate whole teams for collective achievements like zero-accident days.
• Personalize how people are recognized with:
  • Milestone programs for years of service, zero-injury quarters, and hitting 10,000 miles.
  • Manager and peer recognition programs that let employees recognize each other on the spot. Managers can also get points budgets to recognize their team at their discretion. For example, warehouse staff can nominate one another for monthly or quarterly awards, and managers approve the winners at the end.
• Add incentives to your programs: choose from custom awards (trophies, plaques, jewelry, etc.), Terryberry’s Premium Rewards catalog, and the largest selection of rewards in the U.S. market via Terryberry x Amazon Business. Terryberry supports two reward systems:
• Points-based, where you allocate points budgets to managers and teams and link nominations or awards to points. For example, maybe someone gets 20 points each time they’re recognized for fuel-friendly driving, and managers get a discretionary budget of 1,000 points a month to spend on their teams.
• Recognition levels, where each level unlocks a specific tier of rewards depending on the recognition milestone. For example, employees might get access to a $50 rewards tier on their first anniversary and to the $150 tier on their fifth.

When your programs are live, Terryberry’s Recognition Analytics lets you track participation, performance, and the impact of recognition on employee retention and engagement.

Up next, we’ll cover the most common types of recognition programs used by logistics companies—and how to set them up with Terryberry. Many logistics and transportation companies we’ve worked with (like Nuna Logistics) typically launch a combination of programs that collectively drive their goals.

Milestone Recognition: Service Anniversaries, Safety Programs, Birthdays, and More

Terryberry’s recognition platform supports multiple types of small-scale and organization-wide milestone programs—birthdays, service anniversaries, new hire programs, safety and performance milestones—you name it.

After your program is configured in Terryberry, it runs on autopilot in the background, notifying peers about upcoming milestones, sending reward approval requests to managers, and tracking gifts from order placement to delivery.

#1. Long-and-Short Years of Service Awards Programs

Employee years-of-service programs are among the most popular recognition programs across industries—and with good reason. They celebrate and reward people’s loyalty, instilling a sense of belonging and boosting retention.

With Terryberry, you can customize these programs to align with your organization’s goals and make recognition more meaningful. For example, you might:

• Celebrate new drivers who complete their first year of safe driving without a preventable incident.
• Acknowledge contributions and achievements on each service anniversary—such as promotions, completed training, or going above and beyond in their role.
• Introduce shorter-term service awards for new hires to reduce first-year turnover, with milestones for the first day, week, and month, and at 60 days, 90 days, and beyond.

Each program’s incentives can be tailored to each milestone using Terryberry’s recognition levels and points system. For example, you might set up reward tiers for different anniversaries, or increase the number of points awarded as employees reach higher milestones.

#2. Safety and Sustainability Programs

Terryberry goes beyond recognizing individual achievements—you can also design programs that celebrate collective wins, motivating teams to work toward shared performance, safety, and sustainability goals. For example, you can launch milestone programs that reward sites for maintaining long stretches without injuries or for achieving key targets, such as reductions in emissions and improvements in fuel efficiency.

Just as with service award programs, these initiatives can be broken down into specific milestones with tailored reward tiers. Think zero‑accident streaks tracked by day, week, or month; injury‑free streaks measured quarterly or annually for warehouse teams; or safe‑driving streaks for truck drivers. Each milestone can be tied to its own recognition level, making progress visible and rewarding at every stage.

#3. Performance Incentives Programs

Recognize people for distinguished contributions and performance with tailored milestone programs and special awards. For example, you can recognize truck drivers who reach a million accident-free miles with custom trophies or jewelry awarded by leadership during a special ceremony.

Manager and Peer-to-Peer (Social) Recognition Programs

Terryberry empowers managers and frontline workers to advance your strategic objectives and champion cultural change through manager and social recognition programs. With Terryberry, you can:

✅  Allocate points budgets for managers to spend on recognition: Budgets are refreshed at the interval you set (e.g., monthly or quarterly), and you can specify fixed recognition goals and/or give managers the flexibility to award points at their discretion

✅  Enable peer recognition: With nomination workflows tailored to specific objectives, such as recognizing a peer for lending a hand during peak season, or demonstrating a core value.

✅  Customize goals to different teams and departments: For truck drivers, you might set recognition goals around HOS adherence, maintaining safe speeds, and practicing fuel‑efficient driving. For warehouse workers, you can configure nominations that recognize individuals for resolving packing or labeling issues and supporting colleagues across various zones.

✅  Create nomination-based programs: Such as top customer service rep, customer champion award, shift team of the quarter, warehouse MVP, and safe driver of the month/year.

When managers and peers give recognition, those moments are shared on Terryberry’s social hub for everyone to see. Colleagues can engage by liking or commenting on the posts, or even ‘boosting’ them to award additional points to the recipient.

 

 

Managers can keep track of budgets, unused points, and team recognition (most and least recognized employees, most common reason for recognition, etc.) with Terryberry’s manager dashboards.

Employee Listening

Terryberry’s employee listening tool—Be Heard—helps you stay connected to your workforce by tracking employee sentiments, surfacing gaps in your engagement strategy, and measuring the impact of programs on retention and engagement. It delivers clear insights into how employees view leadership, their well-being, sense of belonging, and more.

Be Heard features:

✅  Extensive survey templates library. With science-backed templates for baseline, pulse, drill-down, new hire, exit, stay, and ad hoc surveys.

✅  An AI-powered survey builder. Quickly generate custom surveys based on your objectives by adapting questions from Terryberry’s survey library to your needs.

✅  Participation tracking. Track completion rates in real-time, with breakdowns by department, location, and tenure.

✅  Powerful analytics with cohort analysis. Terryberry’s survey analytics dashboard protects employee anonymity while uncovering engagement and retention trends across groups such as departments, generations, facilities, job titles, and seniority levels. With multiple score views, you can analyze the same data from different angles and quickly spot problem areas using visual response distribution charts with scoring from -100 to +100.

✅  Multi-channel survey delivery options to maximize participation. Terryberry brings surveys directly to busy, non-desk shift workers via mobile app, QR codes, links, and even paper. We’ll work with you to create engaging survey communications and decide the best times to send follow‑ups (based on research), helping you maximize responses and ensure everyone’s represented.

Our employee engagement surveys are based on the principles of Terryberry’s culture model, which we developed with the help of three independent PhD researchers. The engagement baseline survey—backed by I/O psychologists—quantifies the impact of your culture on engagement and retention using the following indicators:

 

The baseline survey provides an overview of engagement across your workforce and reveals any gaps that need to be addressed. It measures people’s sentiments across the six engagement indicators—belonging, leadership, equity, purpose, empowerment, and well-being—and scores responses on the Likert scale.

After you run the survey, Terryberry automatically processes responses and returns a set of six Likert scores (they can be positive or negative) that provide an overall picture of engagement—e.g., a score of 20+ in “belonging” suggests employees are strongly integrated in your company culture, while -3 in empowerment indicates they don’t feel supported in their roles.

 

Be Heard’s survey analytics dashboard lets you uncover trends across different cohorts—including locations, departments, job titles, tenure, seniority levels, gender, and more—using the participant filters. For example, you can check:

• Equity scores of groups with different years of service—e.g., 1,3,5, and 10 years of tenure.
• Well-being scores of different teams and departments.
• Empowerment scores of frontline managers to see if they feel supported in their roles.

You can slice and dice this data by combining different filters—such as “tenure” and “job title”—so long as the resulting group contains at least six people (to preserve anonymity). Terryberry’s analytics dashboard combines engagement survey results with your eNPS surveys, enabling you to track the relationship between retention and specific engagement indicators.

For example, you might investigate why truck drivers are more likely to leave between their first and second years of service by analyzing the indicator scores of the “lowest eNPS” segment of this group. Maybe they score low in a sense of “belonging” and “leadership,” indicating that they don’t feel connected to their peers and managers.

To learn more about what’s driving these gaps (like why they don’t feel connected to leadership), you can use additional surveys—including drill-down surveys, employee satisfaction surveys, and more.

Engagement Indicator	What Does a Low Score Indicate?	How to Investigate
Belonging	Employees don’t feel connected to their peers and your organization.	Belonging drill-down survey Integration survey Culture & Values survey
Leadership	Employees don’t feel supported, recognized, or inspired by their supervisors.	Leadership drill-down survey
Purpose	Employees don’t believe their work is meaningful.	Purpose drill-down survey Job satisfaction surveys
Well-being	Employees are struggling with their physical or mental well-being.	Well-being drill-down survey Burnout survey
Empowerment	Employees feel that they lack the necessary tools to succeed in their roles.	Empowerment drill-down survey Job satisfaction surveys Learning & development survey
Equity	Employees don’t feel they have a fair shot at advancing in their roles.	Equity drill-down survey Job satisfaction surveys

Feeding insights from each survey cycle into your broader engagement strategy can help you continuously take action, measure impact, and uncover gaps, creating a self-reinforcing system where:

• Survey data reveals engagement gaps
• Engagement programs address those gaps
• Participation data enriches future survey analysis
• Each survey cycle measures the impact of previous actions
• The cycle repeats, driving continuous cultural improvement

Employee Wellness

Busy schedules, physically demanding tasks, and constant movement mean frontline logistics employees aren’t always focused on staying hydrated or seeking mental health support when they need it most. That’s why we developed Be Well—Terryberry’s native employee wellness platform—to proactively support wellbeing before fatigue or burnout sets in, rather than reacting after the fact.

Rolling out a wellness program across your workforce also sparks a cultural shift. It signals to employees that their well-being is a genuine priority, and it reframes wellness goals—like hydration, sleep, or fitness—from being individual responsibilities into shared commitments the entire team works toward together.

Be Well supports employees’ physical, mental, and emotional well-being with:

• Wellness and activity challenges. Be well includes several ready-made challenges—including step, activity, hydration, and sleep—to help you build healthy habits across your workforce. Each employee receives personalized performance metrics, and they can see how they fare across the team by viewing the shared leaderboard. You can also design custom challenges tailored to your goals, add custom incentives, and communicate via in-app discussion options.
• Tailored well-being plans. These support each employee’s specific needs, such as improving sleep cycles, eating better, staying hydrated, and managing stress.
• Expert-led wellness seminars and on-demand support. Featuring over 150 audio guides covering 40+ mental health topics, Be Well offers on-demand support for mental health. You can also schedule expert-led trainings to support groups of employees with specific, shared challenges.
• Detailed Wellness Analytics. Track employee participation and performance across different programs.

Motivate Employees with Rewards They’ll Love

Terryberry’s rewards system is integrated with our broader engagement platform, so you can add incentives to your wellness and recognition programs, track budgets, and manage orders in one place. We offer:

• Custom awards. We’ve been proudly manufacturing heritage awards for over 100 years, including plaques, trophies, and jewelry.
• Terryberry X Amazon Business. Our partnership with Amazon means your workforce can access the largest selection of zero-markup rewards in the U.S. with Prime-like delivery.
• Terryberry’s Premium Rewards catalog. Mix and match different rewards categories to create custom shopping portals tied to the points system or recognition levels. Choose from electronics, lifestyle, travel, once-in-a-lifetime experiences, charitable donations, merchandise, and more. We’ve partnered with local fulfillment providers across over 100 countries to bring Premium Rewards to global teams without the hefty shipping costs and customs fees.

Track Impact, Prove ROI, and Uncover Gaps with Terryberry’s Centralized Analytics

Terryberry’s centralized analytics combines participation data from recognition and wellness programs with insights from employee listening in one place, so you can accurately track each program’s impact on retention and engagement.

Armed with these insights, you can:

✅  Measure the impact of each recognition on retention by comparing eNPS scores of:

• Your most and least recognized employee cohorts.
• Teams with managers that frequently give recognition and teams whose managers don’t actively participate in the program.

✅  Track the impact of your employee wellness program on employee well-being over time by comparing:

• The well-being and eNPS scores of your most and least engaged employees.
• Well-being and eNPS scores before and after launching the program.

✅  Investigate the impact of your programs on different groups using Terryberry’s participant filters:

• Break down participation by location, shift, job role, or seniority to identify underrepresented groups—for example, whether night-shift drivers are engaging at the same rate as day-shift warehouse teams.
• Compare the engagement indicator scores for churn-risk groups across generations and seniority levels to understand each group's motivations.
• Drill down into specific professions—such as warehouse pickers, fleet drivers, or dispatch coordinators—and compare scores to uncover where recognition is driving results and where additional support is needed.

Get Started with Terryberry

Terryberry offers employee listening, recognition, wellness, and rewards into a single, integrated platform, consolidating your data and contracts. Unlike many other providers, we put money back in your pocket by only charging for rewards upon redemption—so you don’t pay for unused points. Our admin fees are also 30–40% below the market average.

Schedule a free demo to learn more.

2. WorkStep

WorkStep is an employee listening platform that includes people analytics, communications, leadership development, and safety (alerts, trends) tools. It’s designed for frontline-heavy industries—such as logistics, manufacturing, warehousing, and distribution—where turnover is high and employee engagement is often hard to measure.

WorkStep’s core features include:

• Various survey types: Onboarding, milestone, pulse, exit, and a virtual suggestions box (also called always-on surveys).
• Multi-channel support: Employees can submit responses via email, SMS, and by scanning a QR code.
• AI-prompts: Encourage people to elaborate on vague responses.
• Two-way feedback: Enable real-time dialogue between employees and leadership instead of one-way data collection.
• Sentiment tracking: Measure how employees feel about leadership, well-being, workload, and integration.
• Engagement themes and predictive AI: Identify recurring issues (e.g., scheduling, pay, safety) across your workforce, risk factors for turnover, and areas needing immediate attention.
• Initiative tracking and impact changes: Link employee feedback to specific actions taken by leadership and measure how changes (e.g., new policies, wellness programs) affect retention and engagement.
• Accountability tools: Keep managers aligned by tracking progress against engagement goals.
• Communication tools: Send organization-wide updates, deliver tailored communications to specific employee groups, and share results and actions with employees so they can see their feedback driving change.

3. Connecteam

Connecteam is an app-based workforce management system that connects frontline teams and supports daily operations with a suite of tools for HR, operations, communications, and productivity. The app includes tools for tailored training, ensuring compliance (with audit-ready records and documentation), managing schedules, and engaging employees on the spot.

Connecteam’s core features include:

• A time clock that lets teams clock in and out via Connecteam’s mobile app or on-site kiosk app. They can also manually log their hours via digital timesheets.
• Scheduling tools that offer visibility into teams’ schedules and workloads and help managers plan balanced shifts while avoiding conflicts. Connecteam also includes resource scheduling templates and an AI assistant that helps with handling availability, roles, fairness, and more.
• A comprehensive task management app that lets you track and assign work, create forms and checklists, manage task-related communications, and more.
• A communications hub with tools for instant messaging, broadcasting updates and announcements, building a knowledge base, and managing staff queries.
• An HR Hub with tools for training and development, managing time off and digital documents, and recognizing employees on the spot.

4. J.J. Keller & Associates

J.J. Keller & Associates is a U.S.-based provider of safety and regulatory compliance solutions. Its offerings include services, physical products, and technology solutions for transportation, workplace safety, HR, and environmental compliance. For logistics and transportation, J. J. Keller delivers employee training to help companies stay compliant and improve safety.

J.J. Keller’s offerings for the logistics and transportation industry include:

• Various tailored courses, including ones for
  • DOT compliance (hours-of-Service, drug & alcohol awareness, driver qualification)
  • Driver safety (defensive driving, accident prevention, fatigue management)
  • Cargo handling and securement (including hazardous materials)
  • Vehicle inspections and maintenance requirements
  • Workplace safety (OSHA, ergonomics, injury prevention)
• Flexible delivery formats, including online training (self-paced, accessible anytime), streaming video programs for group or individual training, and even DVDs and classroom materials for physical, instructor-led sessions.
• Analytics & tracking so employers can monitor completion rates, test scores, and compliance gaps, and access reports that highlight high-risk areas and training effectiveness.
• Corrective action training including short, targeted modules for employees who commit violations (e.g., hours-of-service breaches, unsafe driving behaviors).

5. iTacit

iTacit is a frontline employee training and task automation app that automates HR tasks, supports on-the-go communication, lets managers delegate tasks and track progress, and supports teams with personalized learning paths and compliance training. The app’s main features include:

• A mobile-first learning management system (LMS) tailored to frontline workers. You can design personalized learning paths, monitor employee progress, deliver compliance training, and build custom courses. You also have the flexibility to upload your own content, integrate external resources, or purchase ready-made courses directly from iTacit’s library.
• Internal communication tools that connect employees across mobile devices, tablets, and desktops using social, video, intranet, and two-way communication features. You can target communications by role, location, or department, and tap into iTacit’s analytics to uncover engagement trends—like which groups are most active or which posts perform best.
• Employee engagement tools that engage employees from their first day onward, with digital sign-offs, personalized new hire training, employee journey maps for visualizing experiences, and continuous feedback loops.

Recognize, Celebrate, and Listen with Terryberry

Terryberry equips logistics companies with the tools to measure employee engagement, anticipate turnover, take proactive action, and foster a culture that supports, uplifts, and celebrates their people. Our platform empowers you to:

• Listen to your workforce with Be Heard’s engagement, eNPS, pulse, satisfaction, and ad hoc surveys. Quantify the impact of your culture on employee engagement and retention across different cohorts and uncover gaps.
• Take meaningful action with tailored recognition and well-being programs tied to strategic objectives.
• Ensure everyone is represented with tools to maximize participation and bring your engagement programs directly to your frontline.
• Measure impact and continuously improve your programs with centralized analytics and a self-reinforcing system.

Request your personalized demo and discover why leading logistics providers partner with Terryberry.