Careers
Who is Terryberry?
Terryberry is a family-founded business; and we treat each other like family. We take pride in what we build together. We strive for nothing less than our best every day. Most importantly, we genuinely care about our clients and each other. Are you interested in joining us in our mission to create fulfilling and rewarding workplaces through dynamic employee recognition solutions? Let’s talk.
Team Terryberry is guided by a shared sense of purpose.
These are the things that we value.
Collaboration
Innovation
Customer-centric
Above & Beyond
Courage
Benefits
100+ years in business
We are certainly not new to the world of employee recognition, in fact, we practically pioneered it! Thanks to our passionate team of people, Terryberry is backed by over 100 years in the employee recognition business.
PTO
Terryberry offers PTO to each full-time employee, as well as paid holidays, so that you can plan to make the most out of your time spent away from work.
Health Insurance
Terryberry provides you with medical, dental, vision, and disability insurance options to help you and your family lead healthy, productive, balanced lives.
Retirement
Terryberry offers employees a 401(k) plan with a wide variety of investment options, as well as up to a 5% match that is 100% vested from day one of match eligibility.
Company Culture
Here at Terryberry, employees will find a supportive environment to grow and be recognized for their efforts when participating in our Recognition Program. In addition to recognition, our incentivized Wellness Program rewards employees for making strides toward a healthier and happier lifestyle.
Current Openings
HR Business Partner
Hybrid Role | Grand Rapids, MI
Terryberry is seeking an experienced HR Business Partner (HRBP) to play a pivotal role in aligning our people strategy with our business goals. Reporting to the VP of People & Culture, the HRBP will provide partnership for both strategic and tactical initiatives, day to day HR support, and execution of company strategies. This is a unique opportunity to influence our company culture, help develop our high-performing teams, and ensure the success of our workforce as we expand.
Position Overview
The HR Business Partner will work closely with leadership, team members, and the HR team to support and execute people strategies that drive business results. The ideal candidate will have a strong understanding of HR best practices, preferably within high-growth SaaS or tech environments. You will act as a trusted advisor, providing insights on organizational development, talent management, and employee relations, while fostering a positive, inclusive, and productive workplace.
Key Responsibilities:
- Strategic HR Partnering
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- Collaborate with leadership to align HR strategies with business objectives, ensuring that HR initiatives support overall company goals.
- Act as a consultant to managers, offering insights on workforce planning, performance management, and organizational development.
- Analyze people data to identify trends, diagnose issues, and develop recommendations for improved performance.
- Talent Acquisition
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- Lead recruitment efforts across the organization in partnership with leaders and hiring managers to attract and identify talent to build a high-performing team.
- Coordinate the interview process and ensure a seamless candidate experience.
- Manage the full-cycle recruitment process, from initial candidate contact through offer negotiation.
- Talent Management & Development
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- Lead initiatives to retain and develop talent within the organization.
- Deliver talent management programs, including career development, succession planning, performance evaluation, and coaching support for managers and leaders.
- Facilitate team member onboarding, training, and development programs to drive growth and engagement.
- Employee Relations & Engagement
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- Serve as a primary point of contact for employee relations issues, handling workplace situations with a focus on conflict resolution and maintaining a positive work environment.
- Lead initiatives to enhance team member engagement, gather feedback, and address cultural and operational challenges as they arise.
- HR Compliance & Policies
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- Ensure compliance with HR-related legal and regulatory requirements and update policies and procedures as needed.
- Advise on best practices, maintain HR documentation, and support internal audits and reporting requirements.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or related field; HR certification (e.g., SHRM, CIPD) is a plus.
- 3-5 years of experience in an HR Business Partner role
- Proven track record of influencing and supporting leaders in a high-growth, dynamic organization.
- Deep knowledge of employment laws, HR best practices, and experience with employee relations and recruiting.
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
- Experience working across multiple regions and time zones, ideally including the U.S., Canada, the U.K., and India, is a plus.
- Excellent communication, interpersonal, and coaching skills.
- Ability to thrive in a fast-paced, ever-changing environment with high levels of autonomy.
About Terryberry
We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are headquartered in Grand Rapids, MI; with locations throughout North American and the UK. Are you interested in joining a dynamic growth company which has a real purpose?
How to Apply
Email your resume to:
Sales Development Representative
Hybrid Role | Grand Rapids, MI
Position Overview
Terryberry is looking for a high-energy, driven individual with sound business acumen, strong technical aptitude and natural sales instincts to join our team as a Sales Development Representative. You will learn our business interacting with clients of all levels in a variety of industries and across a broad geographical area. From facilitating the early engagement process with leads, to conducting calls and qualifying for further advancement through the sales pipeline, the ideal candidate will have an entrepreneurial spirit and thrive in a high energy sales environment.
Responsibilities:
Develop leads into prospects from a variety of lead sources by:
- Partnering with Marketing and Sales on lead quality and conversion.
- Researching prospects using a variety of tools and sources to gain an understanding of business needs.
- Making phone calls, sending emails, video and connecting through social media channels to qualify leads and book meetings for Account Managers.
- Creating a great first impression for our prospects by providing them with a world class experience.
- Maintaining active engagement with new and existing leads through follow-up communication.
- Maintaining detailed records in Salesforce.com on each customer interaction and next action.
- Additional responsibilities as assigned.
Qualifications
- Ability to influence others and build rapport quickly – especially over the phone.
- Strong desire and ability to learn and effectively use software for automated sales opportunity development.
- Experience with Salesforce.com or other sales tools will be helpful.
- Strong knowledge of Microsoft Office programs, including PowerPoint.
- Excellent written/verbal communication skills.
- Ability to multi-task, prioritize and manage time effectively.
- Solid problem-solving skills.
- High energy and positive attitude.
- Driven, self-starting, and self-motivated yet a team player.
- Ability to work both virtually and in an office environment.
- Bachelor’s degree or pursuing degree preferred.
- 1 -year relevant experience or internships in prospecting, inside sales, business development or marketing, preferred.
About Terryberry
We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are headquartered in Grand Rapids, MI; with locations throughout North American and the UK. Are you interested in joining a dynamic growth company which has a real purpose?
How to Apply
Email your resume to:
Customer Account Manager
Hybrid Role | Grand Rapids, MI
-or-
Remote Role | West Coast
Position Overview
Terryberry is looking for a customer focused, service-oriented individual to join our Customer Account Management team. Our ideal candidate has customer service experience and has a customer first mindset. Individuals should have professional communications skills (written and verbal), intermediate Excel skills, and perform well in a team environment.
Responsibilities:
- Enter, review, and submit orders accurately, including tooling details.
- Update and quote pricing upon request.
- Utilize Salesforce to create re-order cadences and tasks.
- Update accounts, orders, and cadences in Salesforce as changes occur.
- Build and maintain customer programs
- Support online programs, including uploading employee lists, communications, login instructions, award sites, and brochure orders.
- Set up and onboard new customers.
- Update documentation on account program details and instructions for current customers.
- Create new business opportunities for existing customers in Salesforce.
- Follow up with past due accounts to secure payments.
- Back-up team members as necessary, along with other duties as assigned.
Skills andExperience
- Exceptional customer service skills, including 2+ years previous experience.
- Excellent professional written & verbal communication skills.
- High degree of attention to detail and organizational skills.
- Up-to-date technical skills including the ability to work with dual-screen monitors, intermediate Excel and Outlook skills, and the ability to learn and effectively use new software.
- Solid problem-solving skills
- Exhibit a positive attitude and teamwork orientation.
About Terryberry
We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are headquartered in Grand Rapids, MI; with locations throughout North American and the UK. Are you interested in joining a dynamic growth company which has a real purpose?
How to Apply
Email your resume to:
Global Sales Director
Remote Role | Flexible (US)
Role Purpose
The Sales Director owns the strategy, execution, and leadership of a high-performing sales team that brings Terryberry's mission to new customers — setting ambitious goals, leading from the front, closing complex deals, and coaching the team to exceed revenue expectations.
Reports To: Chief Sales Officer | Organization: Revenue | Location: Flexible (US)
Terryberry's growth depends on bold, inspirational sales leadership. This role sets the strategy behind a repeatable, scalable sales motion, builds and mentors a high-performing team, and personally engages on the highest-value opportunities — all while partnering across the business to deliver a seamless customer journey.
Key Responsibilities:
Strategic Leadership
- Define sales plans, quotas, and forecasting aligned to company growth targets.
- Drive consistent execution of a repeatable, scalable sales motion.
- Inspire, influence and instill a culture of performance and accountability across the revenue function.
Team Development
- Recruit, onboard, and mentor top sales talent.
- Implement systems of accountability, recognition, urgency, and continuous improvement.
- Execute regular team meetings, training sessions, and office hours to improve seller acumen and execution.
Supporting Sales Execution
- Collaborate with sellers on executive-level engagements for high-value opportunities.
- Navigate complex buying cycles and multi-stakeholder decisions.
Cross-Functional Collaboration
- Align with Marketing, Product, and Customer Success to deliver seamless customer journeys.
- Share feedback from the field to shape product strategy and messaging.
- Implement and own sales campaigns to drive demand-gen and top of the funnel activities.
Metrics & Reporting Expertise
- Deliver accurate pipeline forecasts and revenue reporting.
- Analyze team performance to identify improvement opportunities.
- Consistently deliver results aligned to organizational goals.
Skills andExperience
- Exceptional customer service skills, including 2+ years previous experience.
- Excellent professional written & verbal communication skills.
- High degree of attention to detail and organizational skills.
- Up-to-date technical skills including the ability to work with dual-screen monitors, intermediate Excel and Outlook skills, and the ability to learn and effectively use new software.
- Solid problem-solving skills
- Exhibit a positive attitude and teamwork orientation.
About Terryberry
We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are headquartered in Grand Rapids, MI; with locations throughout North American and the UK. Are you interested in joining a dynamic growth company which has a real purpose?
How to Apply
Email your resume to:
Strategic Account Executive – Symbolic
Remote Role
Role Purpose
The Strategic Account Executive – Symbolic creates and closes new performance-based symbolic recognition revenue by prospecting into high-potential accounts, leading consultative discovery, and guiding buyers through a disciplined sales process. This role is built for an experienced recognition-industry seller who can build pipeline independently and close performance-based symbolic recognition opportunities.
Key Responsibilities:
Pipeline Creation & Prospecting
- Build and execute outbound prospecting plans independently, drawing on existing industry relationships and
network. - Pursue organizations working with established competitors as well as those with no formal program today,
using Salesforce, LinkedIn, and approved outreach tools.
Discovery & Sales Execution
- Lead strong discovery to uncover the business problem, stakeholders, decision process, value drivers,
timeline, current provider, and budget path. - Qualify opportunities on fit, buyer access, urgency, and potential value; connect capabilities to specific
customer outcomes.
Opportunity Management & Closing
- Own the sales process from first meeting through close, partnering with Symbolic Product leadership and
Award Lab on complex or custom program design. - Manage deal strategy, competition, and stakeholder alignment while negotiating to protect value and
margin.
Account Strategy & Territory Ownership
- Maintain a prioritized national account plan focused on best-fit, highest-potential prospects.
- Leverage market insight and competitive intelligence to inform outreach and deal strategy.
Cross-Functional Collaboration & CRM Discipline
- Partner with Symbolic Product leadership, Award Lab, and Operations to scope feasibility, timelines, and
pricing on custom programs. - Keep Salesforce accurate and current; maintain reliable forecasting and share market and win/loss feedback.
What We're Looking For
- Significant tenure in the recognition and awards industry, ideally with an established competitor in
performance recognition. - Proven ability to build pipeline through self-sourced outbound prospecting and existing relationships, with a
track record of exceeding quota and displacing incumbents. - Deep familiarity with President's Club, sales achievement, safety, and other performance-based and symbolic
recognition programs. - Strong discovery skills and experience managing a consultative, multi-stakeholder sales process; ability to sell
business outcomes, not just features and product. - Proficient with Salesforce or a comparable CRM, LinkedIn, sales engagement tools and virtual meeting tools.
- Self-motivated, with an established book of relationships and a demonstrated history of opening doors and
displacing incumbents. - Able to work independently in a remote environment with high accountability; willing to travel based upon
opportunities. - Commercially strong enough to own a deal, yet collaborative enough to bring in the right resources at the
right time. - Competitive and energized by building a market on their own — a proven door-opener who can thrive
without inbound led generation
About Terryberry
We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are headquartered in Grand Rapids, MI; with locations throughout North American and the UK. Are you interested in joining a dynamic growth company which has a real purpose?
How to Apply
Email your resume to:
Role Purpose
The Strategic Account Executive creates and closes new recurring revenue by prospecting into high-potential accounts, converting qualified meetings into opportunities, leading consultative discovery, and guiding buyers through a disciplined sales process — building pipeline and closing SaaS-led employee recognition and engagement business.
Terryberry is a recognition, engagement, and rewards company helping organizations build stronger employee experiences. As Terryberry grows its SaaS-led model, the Strategic Account Executive drives new business and helps HR and business leaders solve recognition, engagement, and culture challenges. This is not an order-taking role: the AE operates as a disciplined pipeline creator, strategic account planner, and trusted advisor — creating demand, building business cases, and engaging internal resources (SDRs, Solutions Consultants, Customer Success, Marketing, Finance, Legal, and specialists) as needed
Key Responsibilities
Pipeline Creation & Prospecting
- Build and execute outbound prospecting plans for assigned territories, segments, and target accounts,
tailoring messaging to buyer personas and business triggers. - Partner with SDRs to coordinate outreach and improve meeting quality; use Salesforce, Gong, LinkedIn, and
approved sales engagement tools.
Discovery & Sales Execution
- Lead strong discovery to uncover the business problem, stakeholders, decision process, value drivers,
timeline, and budget path. - Qualify opportunities on fit, buyer access, urgency, and potential value; build business cases and mutual
action plans.
Opportunity Management & Closing
- Own the sales process from first meeting through close — demos, proposals, pricing, procurement, and legal
review. - Manage deal strategy, competition, and stakeholder alignment while negotiating to protect value and
margin.
Account & Territory Strategy
- Maintain a prioritized account/territory plan focused on best-fit, highest-potential opportunities.
- Use account and market intelligence to inform outreach, discovery, and deal strategy.
Cross-Functional Collaboration & CRM Discipline
- Partner with Solutions Consultants, Customer Success, Finance, Legal, and Marketing on complex
opportunities; share market and win/loss feedback. - Keep Salesforce accurate and current; maintain reliable forecasting and visible pipeline activity.
What We're Looking For
- 3–5+ years of B2B sales experience, preferably in SaaS, HR technology, or related business services.
- Proven ability to self-source pipeline through prospecting, research, and referrals, with a track record of
meeting or exceeding quota. - Strong discovery skills and experience managing a consultative, multi-stakeholder sales process.
- Ability to sell business outcomes, not just features, with strong written and verbal communication.
- Proficient with Salesforce or a comparable CRM, sales engagement tools, and virtual meeting platforms.
- Self-motivated and disciplined, with strong organizational rigor across a remote/hybrid environment and
multiple active opportunities. - Curious and coachable — comfortable asking direct questions about pain, budget, and process.
- Commercially strong enough to own a deal, yet collaborative enough to bring in the right resources at the
right time. - Competitive, energized by building a market rather than only responding to inbound interest, and focused on
controllable activities that create and close business.
About Terryberry
We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are headquartered in Grand Rapids, MI; with locations throughout North American and the UK. Are you interested in joining a dynamic growth company which has a real purpose?
How to Apply
Email your resume to:
Our Locations
United States (HQ)
2033 Oak Industrial DR. NE,
Grand Rapids
MI USA 49505
Toll Free: 1-800-253-0882
Tel: (616) 458-1391
Canada
PO Box 67032
2126 Burnhamthorpe Rd W
Mississauga, ON L5L 5V4 Canada
Tel: +1 (416) 528-6990
UK & Europe
13-15 Beech Lane
Macclesfield, Cheshire
SK10 2DR
Tel: 0344 826 2008