Careers
Who is Terryberry?
Terryberry is a family-founded business; and we treat each other like family. We take pride in what we build together. We strive for nothing less than our best every day. Most importantly, we genuinely care about our clients and each other. Are you interested in joining us in our mission to create fulfilling and rewarding workplaces through dynamic employee recognition solutions? Let’s talk.
Team Terryberry is guided by a shared sense of purpose.
These are the things that we value.
Collaboration
Innovation
Customer-centric
Above & Beyond
Courage
Benefits
100+ years in business
We are certainly not new to the world of employee recognition, in fact, we practically pioneered it! Thanks to our passionate team of people, Terryberry is backed by over 100 years in the employee recognition business.
PTO
Terryberry offers PTO to each full-time employee, as well as paid holidays, so that you can plan to make the most out of your time spent away from work.
Health Insurance
Terryberry provides you with medical, dental, vision, and disability insurance options to help you and your family lead healthy, productive, balanced lives.
Retirement
Terryberry offers employees a 401(k) plan with a wide variety of investment options, as well as up to a 5% match that is 100% vested from day one of match eligibility.
Company Culture
Here at Terryberry, employees will find a supportive environment to grow and be recognized for their efforts when participating in our Recognition Program. In addition to recognition, our incentivized Wellness Program rewards employees for making strides toward a healthier and happier lifestyle.
Current Openings
Sales Development Representative
Hybrid Role | Grand Rapids, MI
Position Overview
Terryberry is looking for a high-energy, driven individual with sound business acumen, strong technical aptitude and natural sales instincts to join our team as a Sales Development Representative. You will learn our business interacting with clients of all levels in a variety of industries and across a broad geographical area. From facilitating the early engagement process with leads, to conducting calls and qualifying for further advancement through the sales pipeline, the ideal candidate will have an entrepreneurial spirit and thrive in a high energy sales environment.
Responsibilities:
Develop leads into prospects from a variety of lead sources by:
- Partnering with Marketing and Sales on lead quality and conversion.
- Researching prospects using a variety of tools and sources to gain an understanding of business needs.
- Making phone calls, sending emails, video and connecting through social media channels to qualify leads and book meetings for Account Managers.
- Creating a great first impression for our prospects by providing them with a world class experience.
- Maintaining active engagement with new and existing leads through follow-up communication.
- Maintaining detailed records in Salesforce.com on each customer interaction and next action.
- Additional responsibilities as assigned.
Qualifications
- Ability to influence others and build rapport quickly – especially over the phone.
- Strong desire and ability to learn and effectively use software for automated sales opportunity development.
- Experience with Salesforce.com or other sales tools will be helpful.
- Strong knowledge of Microsoft Office programs, including PowerPoint.
- Excellent written/verbal communication skills.
- Ability to multi-task, prioritize and manage time effectively.
- Solid problem-solving skills.
- High energy and positive attitude.
- Driven, self-starting, and self-motivated yet a team player.
- Ability to work both virtually and in an office environment.
- Bachelor’s degree or pursuing degree preferred.
- 1 -year relevant experience or internships in prospecting, inside sales, business development or marketing, preferred.
About Terryberry
We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are headquartered in Grand Rapids, MI; with locations throughout North American and the UK. Are you interested in joining a dynamic growth company which has a real purpose?
How to Apply
Email your resume to:
Global Sales Director
Remote Role | Flexible (US)
Role Purpose
The Sales Director owns the strategy, execution, and leadership of a high-performing sales team that brings Terryberry's mission to new customers — setting ambitious goals, leading from the front, closing complex deals, and coaching the team to exceed revenue expectations.
Reports To: Chief Sales Officer | Organization: Revenue | Location: Flexible (US)
Terryberry's growth depends on bold, inspirational sales leadership. This role sets the strategy behind a repeatable, scalable sales motion, builds and mentors a high-performing team, and personally engages on the highest-value opportunities — all while partnering across the business to deliver a seamless customer journey.
Key Responsibilities:
Strategic Leadership
- Define sales plans, quotas, and forecasting aligned to company growth targets.
- Drive consistent execution of a repeatable, scalable sales motion.
- Inspire, influence and instill a culture of performance and accountability across the revenue function.
Team Development
- Recruit, onboard, and mentor top sales talent.
- Implement systems of accountability, recognition, urgency, and continuous improvement.
- Execute regular team meetings, training sessions, and office hours to improve seller acumen and execution.
Supporting Sales Execution
- Collaborate with sellers on executive-level engagements for high-value opportunities.
- Navigate complex buying cycles and multi-stakeholder decisions.
Cross-Functional Collaboration
- Align with Marketing, Product, and Customer Success to deliver seamless customer journeys.
- Share feedback from the field to shape product strategy and messaging.
- Implement and own sales campaigns to drive demand-gen and top of the funnel activities.
Metrics & Reporting Expertise
- Deliver accurate pipeline forecasts and revenue reporting.
- Analyze team performance to identify improvement opportunities.
- Consistently deliver results aligned to organizational goals.
Skills andExperience
- Exceptional customer service skills, including 2+ years previous experience.
- Excellent professional written & verbal communication skills.
- High degree of attention to detail and organizational skills.
- Up-to-date technical skills including the ability to work with dual-screen monitors, intermediate Excel and Outlook skills, and the ability to learn and effectively use new software.
- Solid problem-solving skills
- Exhibit a positive attitude and teamwork orientation.
About Terryberry
We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are headquartered in Grand Rapids, MI; with locations throughout North American and the UK. Are you interested in joining a dynamic growth company which has a real purpose?
How to Apply
Email your resume to:
Strategic Account Executive – Symbolic
Remote Role
Role Purpose
The Strategic Account Executive – Symbolic creates and closes new performance-based symbolic recognition revenue by prospecting into high-potential accounts, leading consultative discovery, and guiding buyers through a disciplined sales process. This role is built for an experienced recognition-industry seller who can build pipeline independently and close performance-based symbolic recognition opportunities.
Key Responsibilities:
Pipeline Creation & Prospecting
- Build and execute outbound prospecting plans independently, drawing on existing industry relationships and
network. - Pursue organizations working with established competitors as well as those with no formal program today,
using Salesforce, LinkedIn, and approved outreach tools.
Discovery & Sales Execution
- Lead strong discovery to uncover the business problem, stakeholders, decision process, value drivers,
timeline, current provider, and budget path. - Qualify opportunities on fit, buyer access, urgency, and potential value; connect capabilities to specific
customer outcomes.
Opportunity Management & Closing
- Own the sales process from first meeting through close, partnering with Symbolic Product leadership and
Award Lab on complex or custom program design. - Manage deal strategy, competition, and stakeholder alignment while negotiating to protect value and
margin.
Account Strategy & Territory Ownership
- Maintain a prioritized national account plan focused on best-fit, highest-potential prospects.
- Leverage market insight and competitive intelligence to inform outreach and deal strategy.
Cross-Functional Collaboration & CRM Discipline
- Partner with Symbolic Product leadership, Award Lab, and Operations to scope feasibility, timelines, and
pricing on custom programs. - Keep Salesforce accurate and current; maintain reliable forecasting and share market and win/loss feedback.
What We're Looking For
- Significant tenure in the recognition and awards industry, ideally with an established competitor in
performance recognition. - Proven ability to build pipeline through self-sourced outbound prospecting and existing relationships, with a
track record of exceeding quota and displacing incumbents. - Deep familiarity with President's Club, sales achievement, safety, and other performance-based and symbolic
recognition programs. - Strong discovery skills and experience managing a consultative, multi-stakeholder sales process; ability to sell
business outcomes, not just features and product. - Proficient with Salesforce or a comparable CRM, LinkedIn, sales engagement tools and virtual meeting tools.
- Self-motivated, with an established book of relationships and a demonstrated history of opening doors and
displacing incumbents. - Able to work independently in a remote environment with high accountability; willing to travel based upon
opportunities. - Commercially strong enough to own a deal, yet collaborative enough to bring in the right resources at the
right time. - Competitive and energized by building a market on their own — a proven door-opener who can thrive
without inbound led generation
About Terryberry
We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are headquartered in Grand Rapids, MI; with locations throughout North American and the UK. Are you interested in joining a dynamic growth company which has a real purpose?
How to Apply
Email your resume to:
Role Purpose
The Strategic Account Executive creates and closes new recurring revenue by prospecting into high-potential accounts, converting qualified meetings into opportunities, leading consultative discovery, and guiding buyers through a disciplined sales process — building pipeline and closing SaaS-led employee recognition and engagement business.
Terryberry is a recognition, engagement, and rewards company helping organizations build stronger employee experiences. As Terryberry grows its SaaS-led model, the Strategic Account Executive drives new business and helps HR and business leaders solve recognition, engagement, and culture challenges. This is not an order-taking role: the AE operates as a disciplined pipeline creator, strategic account planner, and trusted advisor — creating demand, building business cases, and engaging internal resources (SDRs, Solutions Consultants, Customer Success, Marketing, Finance, Legal, and specialists) as needed
Key Responsibilities
Pipeline Creation & Prospecting
- Build and execute outbound prospecting plans for assigned territories, segments, and target accounts,
tailoring messaging to buyer personas and business triggers. - Partner with SDRs to coordinate outreach and improve meeting quality; use Salesforce, Gong, LinkedIn, and
approved sales engagement tools.
Discovery & Sales Execution
- Lead strong discovery to uncover the business problem, stakeholders, decision process, value drivers,
timeline, and budget path. - Qualify opportunities on fit, buyer access, urgency, and potential value; build business cases and mutual
action plans.
Opportunity Management & Closing
- Own the sales process from first meeting through close — demos, proposals, pricing, procurement, and legal
review. - Manage deal strategy, competition, and stakeholder alignment while negotiating to protect value and
margin.
Account & Territory Strategy
- Maintain a prioritized account/territory plan focused on best-fit, highest-potential opportunities.
- Use account and market intelligence to inform outreach, discovery, and deal strategy.
Cross-Functional Collaboration & CRM Discipline
- Partner with Solutions Consultants, Customer Success, Finance, Legal, and Marketing on complex
opportunities; share market and win/loss feedback. - Keep Salesforce accurate and current; maintain reliable forecasting and visible pipeline activity.
What We're Looking For
- 3–5+ years of B2B sales experience, preferably in SaaS, HR technology, or related business services.
- Proven ability to self-source pipeline through prospecting, research, and referrals, with a track record of
meeting or exceeding quota. - Strong discovery skills and experience managing a consultative, multi-stakeholder sales process.
- Ability to sell business outcomes, not just features, with strong written and verbal communication.
- Proficient with Salesforce or a comparable CRM, sales engagement tools, and virtual meeting platforms.
- Self-motivated and disciplined, with strong organizational rigor across a remote/hybrid environment and
multiple active opportunities. - Curious and coachable — comfortable asking direct questions about pain, budget, and process.
- Commercially strong enough to own a deal, yet collaborative enough to bring in the right resources at the
right time. - Competitive, energized by building a market rather than only responding to inbound interest, and focused on
controllable activities that create and close business.
About Terryberry
We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are headquartered in Grand Rapids, MI; with locations throughout North American and the UK. Are you interested in joining a dynamic growth company which has a real purpose?
How to Apply
Email your resume to:
Senior Paid Media & ABM Specialist
Hybrid Role | Grand Rapids, MI
Type: Full-Time Focus: 90% Paid Media & ABM Execution, 10% LinkedIn Organic Strategy Alignment
Role Mission
We are looking for a data-driven Paid Media & ABM Specialist to own execution of customer acquisition campaigns across our B2B pipeline. You will be directly responsible for managing and optimizing Terryberry's budget across paid search, paid social, and other paid media channels such as content syndication. Working closely with our Demand Gen Manager, you will execute highly targeted account-based strategies to generate high-quality pipeline and hit established efficiency benchmarks.
Key Responsibilities
- ABM Strategy & Execution: Own the paid execution of our ABM budget, mapping targeted campaigns on our ABM platform and LinkedIn to key accounts and custom target lists.
- Multi-Channel Media Buying: Manage, optimize, and scale our spend across Google Ads, Bing (Microsoft Ads), OpenAI Ads, and LinkedIn Campaign Manager.
- Paid Media Vendor Management: Oversee third-party paid media programs, tracking lead quality, filtering data, and optimizing for Cost Per Marketing Qualified Lead (MQL).
- Funnel Optimization: Build and run continuous A/B tests for ad copy, creative formats, and high-converting B2B landing pages.
- Landing Page & Creative Production: Use our AI agent (Replit) to rapidly produce and iterate on landing pages and ad copy variants, briefing, refining, and testing AI-generated outputs rather than building from scratch. No design or development background required, but strong instinct for B2B conversion copy and page structure is essential.
- Organic LinkedIn Alignment: Partner with internal stakeholders to align our executive/brand organic LinkedIn presence with active paid campaigns (e.g., boosting top-performing organic insights).
- Data & Attribution: Maintain flawless lead tracking via tracking pixels, UTM governance, and marketing automation integrations (e.g., HubSpot/Salesforce).
- Performance Execution: Execute paid media and ABM campaigns against pipeline and efficiency targets set by the Demand Gen Manager, optimizing toward ROAS, CPL, and CPM benchmarks.
Required Experience & Skills
- Experience: 7+ years managing paid media specifically in a B2B SaaS or enterprise environment (handling budgets over $50K/month).
- Platform Mastery: Deep, hands-on experience inside Google Ads, Microsoft Ads, OpenAI Ads, and LinkedIn Campaign Manager. HubSpot and Salesforce experience preferred.
- ABM Tooling: Familiarity with ABM orchestration or intent platforms (e.g., N.Rich, 6sense, Demandbase, or similar) is highly preferred; training available on our specific platform.
- Analytical Precision: Strong proficiency with Google Analytics (GA4) and Salesforce for pipeline visibility and reporting.
- Insight Translation: Proven ability to distill complex performance data and multi-channel reports into clear findings, recommendations, and prioritized action items for both marketing and non-marketing audiences.
- Testing Mindset: Experience setting up pilot campaigns on emerging B2B channels (e.g., Reddit Ads testing for developer/technical audiences).
- Communication & Collaboration: Excellent written and verbal communication skills, with a track record of working cross-functionally with demand generation, sales, content, and external vendors to align campaigns with shared pipeline goals.
- Organization & Project Management: Highly organized, able to manage multiple concurrent campaigns, tests, and vendor programs while keeping launches, budgets, and deadlines on track.
- Certifications: Google Ads Certification (Skillshop) preferred; Microsoft Advertising Certification a plus.
About Terryberry
We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are headquartered in Grand Rapids, MI; with locations throughout North American and the UK. Are you interested in joining a dynamic growth company which has a real purpose?
How to Apply
Email your resume to:
Manager, Customer Success
Hybrid Role | Grand Rapids, MI
Terryberry is looking for a dynamic and inspiring manager to lead a global team of Customer Succuss Managers focused on driving product adoption to secure customer renewal and expansion. The Manager will be responsible for the implementation of the vision and strategy for the department. In this critical function, defining and optimizing the customer journey is key. The ideal candidate is a leader who is passionate about technology, has experience with cross-functional teams and has a bias for action.
Responsibilities
- Design and execute best practices for overseeing the customer journey that results in customer satisfaction and retention
- Accountable to manage and lead the team toward the following metrics: time to value, product usage, gross revenue retention, and expansion
- Hire, train, motivate and coach employees, assessing employee performance and providing feedback and training opportunities
- Work with cross-functional teams around customer success initiatives
- Proactively monitor customer and end-user engagement to identify potential risks and prevent customer churn
- Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth
- Lead client escalations, ensuring required cross-organizational collaboration and communication cadence
- Continuously drive towards greater efficiency and quality, developing scalable solutions that set the team up for long-term success
Skills and Experience
- BA/BS degree and/or equivalent experience
- 2+ years of management in customer success
- Proven track record of achievement in retention, expansion, and advocacy
- Experience working with Salesforce, Planhat or similar tools
- Strong communication and interpersonal skills
- Driven, self-starting, and self-motivated
About Terryberry
We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are headquartered in Grand Rapids, MI; with locations throughout North American and the UK. Are you interested in joining a dynamic growth company which has a real purpose?
How to Apply
Email your resume to:
VP of Product
Hybrid Role | Grand Rapids, MI
Position Overview
The Vice President of Product leads the strategy, priorities, and performance of Terryberry's employee engagement SaaS portfolio. This leader translates business strategy and customer needs into a focused roadmap, delivered capabilities, and measurable customer and business results. This role helps Terryberry win new customers, retain existing customers, and expand relationships by making its products easier to implement, administer, use, and grow with.
Reporting to the President and serving on the senior leadership team, this role leads SaaS product management and partners closely with Technology, Sales, Marketing, and Customer leadership. The role owns SaaS product strategy and product management, collaborating with the leaders of complementary offerings to deliver a connected customer experience. The successful candidate brings strong commercial judgment, sets clear direction, stays close to customer and product details, and develops a team that follows through on commitments.
Key Responsibilities
Product Strategy and Business Results
- Translate Terryberry's business and growth strategy into a clear SaaS product vision and prioritized roadmap, with measurable outcomes, investment choices, and delivery commitments.
- Prioritize investments based on customer evidence, commercial impact, effort, and dependencies. Balance new capabilities with improvements to existing products, making clear tradeoffs that support acquisition, retention, and expansion.
- Own product measures such as adoption, engagement, usability, and time to value. Share accountability with commercial and Customer leaders for SaaS growth and retention, and demonstrate how product investments contribute to those results.
Customer and Market Understanding
- Spend time directly with customers, prospects, and users. Combine interviews, product usage data, support trends, churn reasons, and win and loss feedback to identify the problems that matter most.
- Stay close enough to the details to explain the customer problem, the proposed solution, and how success will be measured. Validate assumptions before committing significant development resources.
- Understand competitive capabilities and market expectations, using that knowledge to guide differentiated, practical product decisions.
Product Development and Delivery
- Lead product managers in translating priorities into clear requirements, user workflows, acceptance criteria, and measurable outcomes. Ensure work is sufficiently defined and validated before development begins.
- Partner with the Technology leader on achievable release plans, capacity decisions, quality, and dependencies across SaaS platforms and connected systems.
- Own the quality and timeliness of product decisions, requirements, and scope management. Track commitments with Technology, surface risks early, resolve blockers, and take corrective action when delivery slips or scope grows.
User Experience and Adoption
- Make products easier to implement, administer, and use. Drive a consistent, intuitive experience across the portfolio, reducing customer effort and accelerating time to value.
- Increase the value customers receive from existing capabilities and create clear paths to adopt additional products. Use feedback and analytics to address friction, improve participation, and support retention and expansion.
- Measure releases against intended customer and business outcomes after launch. Use the evidence to improve, expand, simplify, or retire capabilities and inform future investment decisions.
Launch Readiness and Organizational Alignment
- Partner with Product Marketing on positioning, packaging, pricing recommendations, and launch plans that make the value of the full SaaS offering clear to customers and the market.
- Ensure Sales, Marketing, and Customer teams understand product capabilities, use cases, limitations, and the customer problems they solve. Provide accurate product expertise, demonstrations, and release information.
- Coordinate readiness across Technology and customer-facing teams so products can be effectively marketed, sold, implemented, and supported, with appropriate training, documentation, and customer communication.
Team Leadership and Accountability
- Build, coach, and hold accountable a strong product management team. Set clear expectations, inspect the work, provide timely feedback, and become directly involved when the team needs support or results fall short.
- Create a respectful, candid, and consistent working environment where people can raise concerns, challenge assumptions, and take ownership of results.
- Maintain a transparent view of priorities, delivery progress, risks, and product outcomes for the President and leadership team. Manage product resources and budget with discipline.
Key Qualifications
- 10 or more years of progressive product management experience, including leadership of product managers and a demonstrated record of growing and improving B2B SaaS products.
- Proven ability to translate business strategy and customer insight into focused roadmaps, deliver with engineering partners, and demonstrate measurable adoption, retention, expansion, or revenue improvements.
- Experience simplifying and growing a B2B SaaS portfolio or integrated suite, realizing value from existing capabilities while making disciplined choices about new investment.
- Strong product discovery, prioritization, analytics, and user experience skills, with the ability to move between strategy and detailed product decisions.
- Technical fluency sufficient to evaluate integration needs, understand dependencies, and discuss feasibility and tradeoffs with engineering leaders.
- Strong commercial judgment and experience partnering with Sales, Marketing, and Customer teams on launches, pricing, packaging, and adoption.
- A record of developing talent, addressing performance issues, and building trust through direct communication, consistent behavior, and follow-through.
- Experience in employee engagement, recognition and rewards, HR technology, or related SaaS markets is preferred.
- Bachelor's or master's degree in business, design, computer science, or a related field, or equivalent practical experience.
About Terryberry
We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are headquartered in Grand Rapids, MI; with locations throughout North American and the UK. Are you interested in joining a dynamic growth company which has a real purpose?
How to Apply
Email your resume to:
Senior Manager, Marketplace
Hybrid Role | Grand Rapids, MI
Position Summary
The Senior Manager, Marketplace is responsible for defining and driving the strategy, revenue, growth, profitability, and overall experience of Terryberry’s Global Rewards Marketplace.
This is a senior individual contributor role with enterprise-wide ownership of the Rewards Marketplace strategy and performance. The Senior Manager will use customer feedback, redemption analytics, competitive intelligence, and financial performance to determine how the marketplace should evolve. Success will depend on the ability to turn that strategy into action by influencing and partnering across Purchasing, Product, Technology, Sales, Marketing, Finance, Customer Success, and Operations.
The role combines marketplace strategy, category management, merchandising, vendor and commercial strategy, analytics, and customer insights to build a marketplace clients and participants value, strengthen Terryberry’s competitive position, and drive profitable growth. The Senior Manager will also represent marketplace business needs and priorities in partnership with Product and Technology.
What You Will Do
Own the Marketplace Strategy
- Define and continuously evolve the business strategy and priorities for Terryberry’s global Rewards Marketplace.
- Determine where Terryberry should expand, improve, or differentiate its marketplace based on customer needs, redemption behavior, competitive offerings, industry trends, and financial performance.
- Own the assortment and category strategy across products, gift cards, experiences, charitable options, vendors, and other marketplace offerings.
- Identify new marketplace capabilities and opportunities that improve customer experience, engagement, growth, and profitability.
Drive Marketplace Growth & Commercial Performance
- Own marketplace performance, including revenue growth, gross margin, redemption performance, assortment effectiveness, and profitability.
- Develop and drive pricing, category, merchandising, promotional, vendor, and assortment strategies that improve customer value while strengthening financial performance.
- Establish and track KPIs that provide visibility into marketplace performance and identify opportunities for improvement.
- Identify opportunities to improve vendor economics, pricing, affiliate revenue, product availability, and overall marketplace value.
Use Customer & Market Insights · Serve as the voice of the customer for the Rewards Marketplace.
- Use redemption analytics, search behavior, customer feedback, competitive intelligence, and industry trends to identify opportunities and guide marketplace decisions.
- Develop a deep understanding of how customers and participants experience the marketplace end to end, from discovery and search through redemption and fulfillment.
- Continuously evaluate Terryberry’s marketplace against competitors and emerging marketplace trends.
Drive Vendor & Commercial Strategy
- Partner closely with Purchasing to identify and prioritize new vendors, categories, and sourcing opportunities based on marketplace strategy and performance.
- Define marketplace vendor strategy and commercial priorities, including pricing, assortment, availability, affiliate opportunities, and supplier performance, in partnership with Purchasing.
- Participate in and, where appropriate, lead strategic vendor discussions and commercial negotiations that support marketplace objectives.
- Ensure vendor and assortment decisions are driven by customer demand, profitability, competitive differentiation, and strategic value.
Shape the Marketplace Product Roadmap
- Partner closely with Product and Technology to identify and prioritize marketplace capabilities, including user experience, search, recommendations, integrations, reporting, personalization, merchandising, and future platform enhancements.
- Translate marketplace strategy, customer insights, and commercial opportunities into clear business needs, use cases, and investment priorities.
- Build the commercial case for marketplace investments and influence priorities across the broader product and technology roadmaps. Drive Cross-Functional Execution
- Translate marketplace strategy into clear priorities and actions across Product, Purchasing, Marketing, Sales, Customer Success, Finance, and Operations.
- Build alignment around marketplace priorities, investment decisions, vendor opportunities, and customer experience improvements.
- Influence teams across the organization to move marketplace initiatives from strategy to execution, despite having no direct reports.
- Communicate marketplace performance, opportunities, priorities, and progress clearly across the organization.
Strengthen Marketplace Positioning
- Partner with Marketing and Sales to position the Rewards Marketplace as a strategic differentiator within Terryberry’s broader employee recognition platform.
- Help develop marketplace positioning, merchandising strategies, and promotional initiatives that showcase the breadth, quality, and value of Terryberry’s offerings.
- Ensure Sales and Customer teams understand new offerings, marketplace capabilities, and the value proposition they create for customers.
Success Measures
Success in this role will be measured by improvements in:
- Marketplace revenue growth and profitability
- Gross margin
- Redemption rates and customer engagement
- Assortment performance and product mix
- Vendor economics and category performance · Customer satisfaction
- Marketplace adoption
- Speed of introducing new offerings and capabilities
- Competitive differentiation
- Successful cross-functional execution of marketplace strategy
What You Will Bring
- 5+ years of experience in marketplace management, e-commerce, merchandising, category management, loyalty or rewards, vendor management, retail strategy, or a related commercial role.
- Experience developing and executing marketplace, category, merchandising, or commercial strategies, including accountability for revenue and margin performance.
- Strong analytical skills with the ability to use customer behavior, marketplace data, pricing, competitive insights, and financial performance to make decisions.
- Experience working with vendors and external partners, including sourcing, relationship management, and commercial negotiations.
- Strong business and financial acumen with an understanding of revenue, margin, pricing, and portfolio performance.
- Demonstrated ability to work across Product, Purchasing, Marketing, Sales, Finance, Operations, and other functions to turn strategy into execution.
- Strong communication and influencing skills, with the ability to create alignment and drive action without direct authority.
- A combination of strategic thinking and hands-on execution - you are comfortable defining where the marketplace needs to go and doing the work necessary to help get it there.
About Terryberry
We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are headquartered in Grand Rapids, MI; with locations throughout North American and the UK. Are you interested in joining a dynamic growth company which has a real purpose?
How to Apply
Email your resume to:
Our Locations
United States (HQ)
2033 Oak Industrial DR. NE,
Grand Rapids
MI USA 49505
Toll Free: 1-800-253-0882
Tel: (616) 458-1391
Canada
PO Box 67032
2126 Burnhamthorpe Rd W
Mississauga, ON L5L 5V4 Canada
Tel: +1 (416) 528-6990
UK & Europe
13-15 Beech Lane
Macclesfield, Cheshire
SK10 2DR
Tel: 0344 826 2008