Careers
Who is Terryberry?
Terryberry is a family-founded business; and we treat each other like family. We take pride in what we build together. We strive for nothing less than our best every day. Most importantly, we genuinely care about our clients and each other. Are you interested in joining us in our mission to create fulfilling and rewarding workplaces through dynamic employee recognition solutions? Let’s talk.
Team Terryberry is guided by a shared sense of purpose.
These are the things that we value.
Collaboration
Innovation
Customer-centric
Above & Beyond
Courage
Benefits
100+ years in business
We are certainly not new to the world of employee recognition, in fact, we practically pioneered it! Thanks to our passionate team of people, Terryberry is backed by over 100 years in the employee recognition business.
PTO
Terryberry offers PTO to each full-time employee, as well as paid holidays, so that you can plan to make the most out of your time spent away from work.
Health Insurance
Terryberry provides you with medical, dental, vision, and disability insurance options to help you and your family lead healthy, productive, balanced lives.
Retirement
Terryberry offers employees a 401(k) plan with a wide variety of investment options, as well as up to a 5% match that is 100% vested from day one of match eligibility.
Company Culture
Here at Terryberry, employees will find a supportive environment to grow and be recognized for their efforts when participating in our Recognition Program. In addition to recognition, our incentivized Wellness Program rewards employees for making strides toward a healthier and happier lifestyle.
Current Openings
Purchasing Assistant
Grand Rapids, MI
Terryberry’s Purchasing Assistant (PA) is well organized, energetic, and expected to carry out the day-to-day tasks. The successful PA is someone who thrives in a fast-paced environment, has a high attention to detail, and can cross-train within the department.
This individual will need to contribute to the department’s continuous improvement journey, is an innovator, and has an eye for spotting market trends. The PA will work with the Purchasing Department to document and develop Standard Operating Procedures.
Responsibilities:
- Respond to and investigate internal & external supply chain inquiries promptly
- Interact with Sales, Accounting, Customer Service, and all depts throughout the organization
- Create, manage, and send purchase orders using multiple systems
- Communicate with manufacturing on receipts/damages/inventory adjustments, and enter claims.
- Process product returns by engaging vendors for RMA’s
- Run reports and manage open purchase orders for accuracy
- Communicate and process order changes & approvals
- Work with Buyers on Domestic & International supply chain issues
- Process vendor invoices & credits to the appropriate groups
- Data entry for processing and maintaining records
Skills and Experience
- 2-5 years of experience in a business supply chain environment required
- Ability to critically think, high comfort level working in multiple systems
- Proven ability to perform in a fast-paced environment
- Strong attention to detail – highly organized
- Ability to meet deadlines while managing multiple tasks with the capacity to quickly prioritize and re-prioritize tasks
- Proficiency with MS Office Suite, particularly Excel
- Excellent professional written/verbal communication skills
- Experience with Salesforce (CRM), Syspro (ERP), or SAP Concur (Accounting Management), a plus
- Strong self-motivation, initiative, critical thinking, and results-oriented
- Prior experience in process mapping is a plus
Engagement Solutions Specialist
Hybrid/Grand Rapids, MI
We are seeking a talented and dynamic B2B SaaS Engagement Solution Specialist who will be responsible for guiding our customers through the entire sales process, from pre-sales consultations and product demonstrations to post-sales implementation.
The successful candidate will also play a pivotal role in translating client requirements into detailed spec sheets for our build team, ensuring seamless delivery of our solutions.
Responsibilities:
Pre-Sales
- Industry Expertise: Develop an expert-level understanding of Employee Engagement
- Product Expertise: Develop an expert-level understanding of our Employee Engagement Platform, including its features, functionalities, and benefits.
- Customer Needs Assessment: Collaborate with the sales team to deeply understand client needs and objectives and recommend how our Employee Engagement platform will address their needs and objectives.
- Product Demonstrations: Conduct compelling and informative product demonstrations, showcasing how our Employee Engagement platform can address their specific customer challenges.
- Solution Consultation: Provide in-depth product guidance during pre-sales discussions, addressing client queries and concerns.
- Proposal and Spec Sheet Development: Assist in creating tailored proposals and detailed spec sheets that clearly outline the solution's technical requirements, customization, and integration needs for the build team.
Post-Sales
- Implementation Planning: Collaborate closely with customers to plan and manage the successful implementation of our Employee Engagement platform.
- Spec Sheet Creation: Translate client requirements into detailed spec sheets that clearly outline the platform’s technical configuration and integration needs for the build team.
- Training: Develop and deliver training sessions and materials to clients, ensuring they can effectively use our solutions.
- Quality Assurance: Oversee quality assurance processes to ensure that the delivered solutions meet client specifications and expectations.
- Troubleshooting and Support: Offer post-implementation support, assisting clients in resolving any technical issues or challenges that may arise.
- Client Relationship Management: Build strong relationships with customers and manage hand-off to Customer Success to serve as their primary point of contact for ongoing needs and updates.
Enablement
- Design and implement product sales training & development content
- Partner with marketing & product to help create relevant content including sales scripts, collaterals, case-studies, ROI calculators, battle cards & objection handling content
- Collaborate with product to the organization is appropriately trained on new features and associated talking points
Skills and Experience
- Education: Bachelor’s degree in a relevant field (e.g., Computer Science, Business, Information Technology).
- Experience: Previous experience in a similar role within the B2B SaaS industry, including both pre and post-sales activities. Strong preference for experience and expertise in Employee Engagement Surveys and Analytics
- Technical Proficiency: Strong technical aptitude and the ability to understand and communicate complex concepts effectively.
- Communication: Exceptional verbal and written communication skills, with the ability to engage and persuade audiences.
- Problem Solving: Strong analytical and problem-solving skills to address customer needs effectively.
- Customer Focus: A deep commitment to customer satisfaction and a dedication to exceeding customer expectations.
- Project Management: Proven ability to manage multiple client engagements concurrently, ensuring successful delivery.
Our Locations
United States (HQ)
2033 Oak Industrial DR. NE,
Grand Rapids
MI USA 49505
Toll Free: 1-800-253-0882
Tel: (616) 458-1391
Canada
PO Box 67032
2126 Burnhamthorpe Rd W
Mississauga, ON L5L 5V4 Canada
Tel: +1 (416) 528-6990
UK & Europe
13-15 Beech Lane
Macclesfield, Cheshire
SK10 2DR
Tel: 0344 826 2008