Founded in 1995, Village Hotel Club now operate from 33 locations throughout the UK. Village Hotel Club is a lifestyle venue, with hotels, gyms, cafes and restaurants at each location.
Number of Employees:
4,500+
Number of Locations:
Sector:
Hospitality, Travel and Leisure
Platform Features:
Recognition, Benefits, and Wellbeing
The Challenge
What issues were being faced?
With 98% of the Village Hotel Club workforce being deskless employees, spread across UK, the main challenge that was being faced was being able to to actively communicate, engage and recognise employees, in real time.
There was also an issue for employees in that it was difficult for the central team to communicate the benefits and other internal offerings with all employees, leading to little uptake of the offerings and very low engagement with the schemes in place.
The Approach
What was done to help?
Village Hotels were looking to improve
engagement and communication within the
teams, along with needing the ability to recognise staff in an easy, digital way. They needed a solution that would be available across all locations to increase morale with instant recognition.
Initially taking up a bespoke benefits hub
with Terryberry, Village were impressed with
the platform’s ability to evolve into an all
encompassing digital employee engagement
platform that could be created bespoke to their needs and integrate to create a one-stop app.
Village Hotels were looking to improve
engagement and communication within the
teams, along with needing the ability to recognise staff in an easy, digital way. They needed a solution that would be available across all locations to increase morale with instant recognition.
Initially taking up a bespoke benefits hub
with Terryberry, Village were impressed with
the platform’s ability to evolve into an all
encompassing digital employee engagement
platform that could be created bespoke to their needs and integrate to create a one-stop app.
The Results
What impact has been made?
Village hotels have seen an active uptake and participation on the platform since launch, with 87% of employees registering in the first 6 weeks after launch.
Feedback from staff members across all areas of the group has been positive, with many feeling incentivised with the ability to be awarded points for their hard work and achievements. Manager feedback is that it is now a lot easier to communicate with, and recognise their teams.
Across all areas of the business, engagement levels have increased by 35% as the increase in recognition received for the hard work of the teams has increased morale and engagement.
With the new platform, staff have said that they feel more valued as an employee, they are much more engaged in their role, and happier at work.
What did Village Hotels say?
“This new platform allows all our 4,500 employees across the UK to be recognised in real time whilst at the same time, accessing their benefits and wellbeing offerings in one easy to access platform and App.
We have worked with Terryberry for a number of years and we were excited when we heard that they were bringing benefits, rewards and recognition into one easy
to use platform and immediately took up the opportunity to roll this out to our team.
The initial response from all our staff has been really positive and we have seen an uplift in engagement across all teams since the platform was launched and has
had a positive impact on the culture within the business.”
Lindsay Southward, Director of People and Operations at Village Hotel Club
